An Overview of Arbinger South Africa Onsite Programmes
Developing and Implementing an Outward Mindset
Executives, leaders, and staff
In this programme, participants discover the extent to which they have been operating from an inward mindset. With a new understanding of the negative effects of this inward mindset on their effectiveness and relationships, participants begin wanting to adopt an outward mindset approach in their work. They then learn…
This programme is highly interactive. Key concepts are taught through discussions led by an Arbinger-certified facilitator, and the course is punctuated by videos, individual and group exercises, one-on-one sharing, and application of the tools to participants' on-the-job situations.
Outward Mindset Skills for Leaders
Leaders and executives
This programme equips leaders with tactical management tools that ensure they and their employees continually work with an outward mindset. Participants learn to assess their own effectiveness in growing and developing their teams. They also learn how to manage in a way that promotes an outward mindset throughout the employee life cycle, from selection and hiring to onboarding, orientation, and ongoing performance management. The programme includes a performance management process and tools that make it easier for leaders to effectively approach employee correction and even potential termination, enabling leaders to develop employees who hold themselves accountable. This self-accountability is far more effective and motivating than the standard approach in which leaders hold their employees accountable.
Outward Mindset Customer Growth
Any and all members of an organisation who are involved in marketing, sales, or service/product delivery.
Outward Mindset Customer Growth instills a sales mentality in all members of an organisation. Participants review the organisation’s current and prospective customers and clients, then identify what they believe to be the best growth opportunity from each group.
Using Arbinger’s outward-mindset customer growth process, participants work together on each identified “Target Customer” and “Target Prospect” opportunity. They collaboratively build growth plans for each opportunity, including specific 30-day action plans.
The programme is designed to be repeatable at whatever cadence an organisation selects—quarterly, semi-annually, or annually.
The Outward Mindset in Education
This course is designed for educators, educational administrators, school board members, and support staff.
In this education-focused programme, participants explore the fundamental mindsets that drive behavior in educational institutions and systems. They discover where they have been operating from an inward mindset and how to turn more outward. In Teaching with an Outward Mindset—participants apply the outward mindset tools to their work as educators.
For individuals who want to help lead the implementation of an outward mindset approach within their organisations.
Arbinger South Africa offers onsite train-the-trainer programs for the following programmes:
- Developing and Implementing an Outward Mindset
- Outward Mindset Skills for Leaders
- Outward Mindset Customer Growth
- Outward Mindset in Education
Train-the-trainer programmes are intensive experiences that equip participants with a deep understanding of the relevant programme's material and its implications within organisations. Participants explore the material’s application to organisational issues that affect the programme’s audience and learn to deliver core concepts, frameworks, and tools in the most relevant and engaging way.
Upon course completion, participants are prepared and certified to facilitate the selected programme within their organisation to employees of their organisation for whom programme materials have been purchased.